OnGrid Protection Plan
- Pre-linked to your Google Home account before shipping
- Named and grouped — no app setup required
- Works with your phone, voice, and Nest Hub display
- Real US-based troubleshooting if anything goes wrong
- 30-day returns if it doesn't plug in and work
An annual OnGrid protection plan that keeps your smart home running long after setup day. Direct support from the team that built your system — not a third-party service.
OnGrid Care — $49/year
- 1 device replacement per year at no extra cost
- Remote troubleshooting and support from the OnGrid team
- 5% discount on future device additions
OnGrid Care+ — $99/year
- 2 device replacements per year at no extra cost
- 1 free reprogramming session per year (add devices, rename rooms, update routines)
- Priority support — moved to the front of the queue
- Remote troubleshooting from the OnGrid team
- 10% discount on future device additions
Will it work with my existing Google Home setup?
Yes. We pre-link this device to the Google account you provide at checkout. If you already have a Google Home setup, it'll just appear as a new device when it arrives — already named and grouped.
What if my WiFi password changes?
If you change your WiFi name or password, the device will need reprogramming. Standard reprogramming starts at $60 and includes return shipping. OnGrid Care+ includes one free reprogramming per year.
How long until it ships?
We pre-configure and ship within 3 business days. You'll get tracking the moment it leaves our facility.
What if it doesn't work when it arrives?
Contact us. We'll troubleshoot with you and replace the device if needed. Every order is eligible for 30-day returns if it doesn't plug in and work. OnGrid Care subscribers get priority response and an annual replacement included.