When you buy an OnGrid kit, the system is built to last. But "built to last" and "what happens if something breaks two years from now" are different questions.
That's where OnGrid Care comes in.
We don't sell warranties. We sell ongoing care — a relationship that doesn't end when the box is empty.
There are two tiers: OnGrid Care and OnGrid Care+. Here's exactly what's in each, and how to decide which one fits.
OnGrid Care — the standard plan
What's included:
- 1 device replacement per year
- Remote support — we troubleshoot from Tucson -
- 5% off any future home additions
- Troubleshooting assistance whenever you need it.
Who it's for:
- First-time smart home owners -
- Anyone with a starter kit (4-8 devices) -
- Customers who want backup without overpaying for it If something stops working — a bulb burns out early, a sensor fails, a plug stops responding — we replace it.
No fighting with manufacturer warranties. One email to us, and a replacement ships.
OnGrid Care+ — the upgraded plan
What's included:
- 2 device replacements per year (double the standard plan)
- Remote support
- 10% off any future home additions *(double the standard plan)* -
- 1 free system reprogramming per year -
- Priority troubleshooting assistance
Who it's for:
- Larger kits (10+ devices)
- Customers who plan to expand their home over time
- Anyone who wants priority support response
- Households where the smart home is doing real daily work
The big differences here are the second replacement (covers more accidents and failures), the higher discount on additions (matters as you grow your kit), and priority support (faster response times when something needs attention)
The "system reprogramming" benefit (Care+ only):
This is the one most people don't ask about until they need it. Once a year, with Care+, we'll reprogram your entire smart home from scratch. New routines, new device assignments, new automations — whatever you want, however you want it.
Why does this matter?
- You moved to a new house
- You added 5 new devices and your routines got messy
- You want a fresh start with everything organized differently
That takes us a few hours and would take you a long weekend. It's free with Care+!
Add Care to your kit You can add OnGrid Care or Care+ at checkout when you order any kit, or upgrade later from your account dashboard. A smart home should keep working — long after the box is empty. That's what we're here for.
Always Connected. Always Smart.
